10 Reasons to Switch to an IP PBX

What is an IP PBX?

An IP PBX is a whole telephony gadget that provides cellphone calls over IP facts networks. All conversations are despatched as statistics packets over the community. The technology consists of superior verbal exchange functions however also affords a huge dose of fear-loose scalability and robustness that every one companies are looking for 3CX PBX Kenya.

Enterprises don’t want to disrupt their modern external communique infrastructure: An IP PBX is able to connect to traditional PSTN strains thru a VOIP gateway – so an organization can maintain its regular telephone numbers.

How it really works

An IP PBX gadget consists of one or more SIP telephones, an IP PBX server and optionally a VOIP Gateway to connect to existing PSTN lines. The IP PBX server capabilities in a comparable manner to a proxy server: SIP customers, being either tender telephones or hardware-primarily based phones, sign in with the IP PBX server, and after they desire to make a name they ask the IP PBX to set up the connection. The IP PBX has a listing of all phones/users and their corresponding SIP deal with and accordingly is able to join an inner call or direction an outside call through either a VOIP gateway or a VOIP service issuer. More records and typically asked questioned about IP PBXs can be determined on IP PBX, SIP & VOIP FAQ –
The pinnacle 10 Reasons

Reason #1: Much less complicated to install & configure than a proprietary phone machine:

An IP PBX runs as software on a pc and can leverage the advanced processing electricity of the computer and user interface as well as Windows’ features. Anyone proficient in networking and computers can deploy and maintain an IP PBX. By contrast a proprietary telephone device regularly requires an installer trained on that specific proprietary gadget!

Reason #2: Easier to control due to net/GUI primarily based configuration interface:

An IP PBX may be controlled through a web-primarily based configuration interface or a GUI, permitting you to easily maintain and first-class music your cellphone system. Proprietary smartphone systems have tough-to-use interfaces which are regularly designed for use most effective through the phone technicians.

Reason #3: Significant price financial savings the use of VOIP providers:

With an IP PBX you could effortlessly use a VOIP provider company for lengthy distance and worldwide calls. The month-to-month savings are sizeable. If you’ve got department offices, you may easily join smartphone systems between branches and make loose telephone calls.

Reason #4 Eliminate smartphone wiring!

An IP PBX permits you to attach hardware telephones at once to a fashionable laptop network port (which it may percentage with the adjacent computer). Software telephones can be hooked up immediately onto the PC. You can now remove the telephone wiring and make adding or moving of extensions a good deal less complicated. In new offices you could absolutely put off the more ports to be utilized by the cellphone!

Reason #5: Eliminate seller lock in!

IP PBXs are primarily based at the open SIP widespread. You can now blend and match any SIP hardware or software phone with any SIP-primarily based IP PBX, PSTN Gateway or VOIP company. In comparison, a proprietary cellphone machine regularly calls for proprietary phones to use superior functions, and proprietary extension modules to feature capabilities.

Reason #6: Scalable

Proprietary structures are easy to outgrow: Adding extra phone lines or extensions regularly requires highly-priced hardware modules. In a few instances you want a completely new cellphone device. Not so with an IP PBX: a popular computer can without difficulty deal with a large variety of phone traces and extensions – simply add more telephones on your network to expand!

Reason #7: Better customer support & productiveness:

With an IP PBX you may deliver better customer service and better productivity: Since the cellphone gadget is now computer-based totally you can integrate phone capabilities with enterprise programs. For instance: Bring up the consumer report of the caller automatically when you obtain his/her name, dramatically enhancing customer service and slicing value by way of lowering time spent on every caller. Outbound calls may be located at once from Outlook, putting off the want for the person to type inside the cellphone quantity.

Reason #8: Twice the cellphone system features for 1/2 the price!

Since an IP PBX is software program-based totally, itis simpler for developers to add and enhance characteristic units. Most VOIP smartphone structures include a wealthy characteristic set, inclusive of vehicle attendant, voice mail, ring agencies, superior reporting and extra. These options are regularly very highly-priced in proprietary systems.

Reason #9 Allow warm desking & roaming

Hot desking – the method of being capable of without problems pass workplaces/desks based on the assignment to hand, has end up very famous. Unfortunately traditional PBXs require extensions to be re-patched to the brand new vicinity. With an IP PBX the user honestly takes his smartphone to his new table – No patching required!

Users can roam too – if an worker has to work at home, he/she can clearly fireplace up their SIP software program cellphone and are able to solution calls to their extension, just as they might within the workplace. Calls can be diverted anywhere within the global due to the SIP protocol traits!

Reason #10 Better smartphone usability: SIP phones are less complicated to use

Employees often conflict the use of advanced telephone capabilities: Setting up a conference, transferring a call – On an antique PBX all of it requires practise.

Not so with an IP PBX – all functions are without difficulty achieved from a person friendly Windows GUI. In addition, users get a better review of the reputation of other extensions and of inbound strains and call queues thru the IP PBX Windows client. Proprietary systems regularly require expensive ‘gadget’ phones to get an concept what is going on on your phone system. Even then, popularity statistics is cryptic at best.


An funding in a software primarily based IP PBX makes a variety of experience, not most effective for brand new agencies buying a telephone device, however also for agencies who already have a PBX. An IP PBX promises such widespread financial savings in control, protection, and on going name prices, that any employer should be searching at upgrading to an IP PBX.

Nick Galea is CEO of a developer of IP PBX software. Nick has written articles & whitepapers approximately Network administration, Telecommunications Software, Security & VOIP.